Shopify Flow
SimplerSuite Reviews integrates with Shopify Flow so you can automate workflows based on review events — no code required. Flow is available on all Shopify plans.
Available Triggers
| Trigger | Fires when |
|---|---|
| Review Created | A customer submits a new review |
| Review Approved | A review is approved (single or bulk) |
| Review Rejected | A review is rejected (single or bulk) |
| Review Replied | A merchant replies to a review |
| Review Deleted | A review is deleted |
Payload Fields
Every trigger includes these fields:
| Field | Type | Description |
|---|---|---|
| Review ID | String | The internal review ID |
| Customer Name | String | Name of the reviewer |
| Customer Email | Email of the reviewer | |
| Rating | Number | Rating value (1–5 for stars, 0–1 for thumbs) |
| Product Title | String | Title of the reviewed product |
| Shopify Product ID | String | The Shopify product ID |
Additional Fields
Review Created also includes:
| Field | Type | Description |
|---|---|---|
| Title | String | The review title |
| Body | String | The review body text |
| Verified Purchase | Boolean | Whether the reviewer purchased the product |
| Has Photos | Boolean | Whether the review includes photos |
| Status | String | Initial status (approved or pending) |
Review Replied also includes:
| Field | Type | Description |
|---|---|---|
| Reply Body | String | The merchant’s reply text |
Example Workflows
Here are some common automations you can build with these triggers:
Notify Slack on Negative Reviews
- Trigger: Review Created
- Condition: Rating is less than 3
- Action: Send Slack message to #customer-support
Tag Customers Who Leave Reviews
- Trigger: Review Created
- Action: Add customer tag “left-review”
Send Thank-You Email After Approval
- Trigger: Review Approved
- Action: Send marketing email thanking the customer
Alert on Deleted Reviews
- Trigger: Review Deleted
- Action: Send HTTP request to your internal logging service
Webhook-Style Integration
Flow’s built-in Send HTTP request action lets you POST review data to any external URL — giving you webhook-like behavior without any custom infrastructure:
- Trigger: Any review trigger
- Action: Send HTTP request →
POST https://your-api.com/webhook
Setup
Shopify Flow triggers are registered automatically when SimplerSuite Reviews is installed. To create a workflow:
- Go to Settings > Flow in your Shopify admin (or search “Flow” in the admin search bar)
- Click Create workflow
- For the trigger, search “SimplerSuite” and pick the review event you want
- Add conditions and actions as needed
- Turn on the workflow
No configuration is needed in the SimplerSuite Reviews dashboard.
Notes
- Triggers fire asynchronously and do not slow down the review submission or moderation actions.
- Bulk approve/reject operations fire one trigger per review.
- If no Flow workflow is listening for a trigger, the event is silently ignored — there is no performance cost.